Clients are advised that in booking an appointment they are reserving a room and a therapist’s time exclusively for their treatment. The therapies also require preparation time prior to the treatment. However at Raydiance we do understand that the need to cancel an appointment may arise for a number of reasons.
If you should need to cancel your appointment for any reason, you may do so without charge by giving us at least 48 hours notice of the cancellation. This allows your therapist enough time to re-book the cancelled appointment slot and avoid unnecessary preparation time.
Cancellations made within 48 hours of the appointment will not be charged but “no shows” and cancellations with less than 48 hours notice will be charged for in full.
If you do need to cancel your appointment please call Raydiance on 07939 028441. If you get through to voicemail, please leave a message stating slowly and clearly:
· That you wish to cancel
· Your name and telephone number
· The date and time of your appointment and whether you wish to reschedule.
We will contact you to make arrangements for an alternative appointment should you require one.